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Community and Participant Satisfaction Survey
Community and Participant Satisfaction Survey
What programs or services have you accessed through RCSP?
(Required)
Community Helpers Program
Connect Workshops and Presentations
Crisis Services
Gryphon and/or Phoenix Youth Group (Breakfast Club)
Family & System Support
Men’s Shed
Men’s Support Group
Men’s Talk
Resources and Referrals
Suicide Bereavement Support Group
Tough Enough to Talk About it
Other (SPRN, Social Media, etc.)
Select all that apply
If other, please specify:
Facility Information and Accessibility
The location was convenient for me.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I found the facility welcoming, non-discriminating, and comfortable.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I found the facility and program space clean and well maintained.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I felt safe in the facility at all times.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Additional comments or concerns about the facility or accessibility:
Program and Agency Staff
Staff returned my calls within a reasonable time.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I was treated with respect by program staff.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I found staff knowledgeable and competent/qualified.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I think the services provded here are of high quality.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Staff understood and responded to my needs and concerns.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Staff helped me identify where to get support after I finshed programming or workshops.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Staff informed me about services and support available in the community.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Staff provided me with information on whom to contact if I or a family member were in crisis.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Additional comments or concerns around staff:
Communication and Choice
I understood that my participation in programming was my choice.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I was informed that my personal information was confidential.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
My individual needs, preferences, and values were respected during programming.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I received enough information about the programs and services available to me through RCSP.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Information and programming offered at RCSP was easy to find.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
If I had serious concerns, I would know how to make a formal complaint to this organization.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I was provided with support when contacting RCSP while in crisis.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I was referred to other services when needed or when RCSP was not a good fit for me.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Additional comments or concerns around communication and choice:
Programming Outcomes
RCSP programming helped me feel that there is nothing shameful about having concerns with mental health.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
As a result of RCSP programming, I feel more ready to participate in work, school, or other activities.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
The services I recived have helped me deal more effectively with life's challenges.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I would recommend this agency to a friend or family member.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
As a result of RCSP programming, I do things that are more meaningful to me.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
I liked the services that I recieved through RCSP.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
As a result of RCSP programming, I am better able to take care of my needs.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
As a result of RCSP programming, I am better able to deal with crises.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
As a result of RCSP programming, I better manage daily problems.
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Additional comments or concerns around programming outcomes:
Additional Information
Do you have any additional comments or concerns around RCSP programming?
Are there any areas or gaps you feel RCSP could help address?
Acknowledgement
(Required)
By checking this box you are consenting to the collection of your answers. All information gathered through this survey will be used towards the quality improvement of programming.
All information provided through this survey will be kept confidential and any personal or identifying information provided will be redacted when the final satisfaction survey is created.
All information collected is subject to PIPA legislation and will only be accessible to authorized staff members on an as needed basis.