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Community and Participant Satisfaction Survey

Community and Participant Satisfaction Survey

What programs or services have you accessed through RCSP?(Required)
Select all that apply

Facility Information and Accessibility

The location was convenient for me.
I found the facility welcoming, non-discriminating, and comfortable.
I found the facility and program space clean and well maintained.
I felt safe in the facility at all times.

Program and Agency Staff

Staff returned my calls within a reasonable time.
I was treated with respect by program staff.
I found staff knowledgeable and competent/qualified.
I think the services provded here are of high quality.
Staff understood and responded to my needs and concerns.
Staff helped me identify where to get support after I finshed programming or workshops.
Staff informed me about services and support available in the community.
Staff provided me with information on whom to contact if I or a family member were in crisis.

Communication and Choice

I understood that my participation in programming was my choice.
I was informed that my personal information was confidential.
My individual needs, preferences, and values were respected during programming.
I received enough information about the programs and services available to me through RCSP.
Information and programming offered at RCSP was easy to find.
If I had serious concerns, I would know how to make a formal complaint to this organization.
I was provided with support when contacting RCSP while in crisis.
I was referred to other services when needed or when RCSP was not a good fit for me.

Programming Outcomes

RCSP programming helped me feel that there is nothing shameful about having concerns with mental health.
As a result of RCSP programming, I feel more ready to participate in work, school, or other activities.
The services I recived have helped me deal more effectively with life's challenges.
I would recommend this agency to a friend or family member.
As a result of RCSP programming, I do things that are more meaningful to me.
I liked the services that I recieved through RCSP.
As a result of RCSP programming, I am better able to take care of my needs.
As a result of RCSP programming, I am better able to deal with crises.
As a result of RCSP programming, I better manage daily problems.

Additional Information

Acknowledgement(Required)
All information provided through this survey will be kept confidential and any personal or identifying information provided will be redacted when the final satisfaction survey is created.
All information collected is subject to PIPA legislation and will only be accessible to authorized staff members on an as needed basis.

To promote mental well-being, raise awareness, eliminate stigma, and educate to reduce suicide, suicidal behaviours and their impacts.

Grande Prairie Office

780-539-6680 info@sp-rc.ca

Grimshaw Office

780-219-6442 northpeace@sp-rc.ca

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