Community and Participant Satisfaction Survey Community and Participant Satisfaction Survey What programs or services have you accessed through RCSP?(Required) Community Helpers Program Connect Workshops and Presentations Crisis Services Gryphon and/or Phoenix Youth Group (Breakfast Club) Family & System Support Men’s Shed Men’s Support Group Men’s Talk Resources and Referrals Suicide Bereavement Support Group Tough Enough to Talk About it Other (SPRN, Social Media, etc.) Select all that applyIf other, please specify:Facility Information and AccessibilityThe location was convenient for me. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I found the facility welcoming, non-discriminating, and comfortable. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I found the facility and program space clean and well maintained. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I felt safe in the facility at all times. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Additional comments or concerns about the facility or accessibility:Program and Agency StaffStaff returned my calls within a reasonable time. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I was treated with respect by program staff. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I found staff knowledgeable and competent/qualified. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I think the services provded here are of high quality. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Staff understood and responded to my needs and concerns. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Staff helped me identify where to get support after I finshed programming or workshops. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Staff informed me about services and support available in the community. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Staff provided me with information on whom to contact if I or a family member were in crisis. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Additional comments or concerns around staff:Communication and ChoiceI understood that my participation in programming was my choice. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I was informed that my personal information was confidential. Strongly Disagree Disagree Agree Strongly Agree Not Applicable My individual needs, preferences, and values were respected during programming. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I received enough information about the programs and services available to me through RCSP. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Information and programming offered at RCSP was easy to find. Strongly Disagree Disagree Agree Strongly Agree Not Applicable If I had serious concerns, I would know how to make a formal complaint to this organization. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I was provided with support when contacting RCSP while in crisis. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I was referred to other services when needed or when RCSP was not a good fit for me. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Additional comments or concerns around communication and choice:Programming OutcomesRCSP programming helped me feel that there is nothing shameful about having concerns with mental health. Strongly Disagree Disagree Agree Strongly Agree Not Applicable As a result of RCSP programming, I feel more ready to participate in work, school, or other activities. Strongly Disagree Disagree Agree Strongly Agree Not Applicable The services I recived have helped me deal more effectively with life's challenges. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I would recommend this agency to a friend or family member. Strongly Disagree Disagree Agree Strongly Agree Not Applicable As a result of RCSP programming, I do things that are more meaningful to me. Strongly Disagree Disagree Agree Strongly Agree Not Applicable I liked the services that I recieved through RCSP. Strongly Disagree Disagree Agree Strongly Agree Not Applicable As a result of RCSP programming, I am better able to take care of my needs. Strongly Disagree Disagree Agree Strongly Agree Not Applicable As a result of RCSP programming, I am better able to deal with crises. Strongly Disagree Disagree Agree Strongly Agree Not Applicable As a result of RCSP programming, I better manage daily problems. Strongly Disagree Disagree Agree Strongly Agree Not Applicable Additional comments or concerns around programming outcomes:Additional InformationDo you have any additional comments or concerns around RCSP programming?Are there any areas or gaps you feel RCSP could help address?Acknowledgement(Required) By checking this box you are consenting to the collection of your answers. All information gathered through this survey will be used towards the quality improvement of programming.All information provided through this survey will be kept confidential and any personal or identifying information provided will be redacted when the final satisfaction survey is created. All information collected is subject to PIPA legislation and will only be accessible to authorized staff members on an as needed basis.
